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Our ideals

Setting us apart
Our ideals make us unique and say a lot about why our clients like working with us and the sort of business we run.

We know you want to work with people of principle, because we do too…

We absolutely believe in running an ethically fit business and do this via our company ideals. These principles are designed to set us apart from our competition and ensure that our clientele experience a unique and refreshing relationship when conducting business with us.

Innovation & creativity

Online technologies and trends change at an incredible pace and we will always seek to adapt to meet the needs of our clients, their audiences and the devices they use. We will always endeavour to produce results that not only make you happy, but that surprise you too! Innovation and creativity will always be brought to any project we work on with you to ensure that your final product exceeds expectations.

Our industry moves rapidly so we:

  • innovate in new areas with new products and services;
  • collaborate, review and critique everything that we do;
  • certify our work meets high standards and consistently exceeds client expectations; and
  • take measured risks in the pursuit for continued excellence in new areas.

Ambition & pride

We believe that staff motivation is directly linked to client satisfaction. With a motivated and happy group of employees, we believe we can guarantee exceptional results for our clients every time.

Our team is the most important ingredient to our success so we:

  • empower them to act autonomously;
  • inspire them to commit to our goals and achieve distinction;
  • influence them to take responsibility for all that they own;
  • encourage their participation in our digital and local community; and
  • facilitate a fun and inspiring working environment, after all, you do not need to be a suit to be successful.

Loyalty & Transparency

We are adamant that our clients shall never feel as though we are hiding anything from them. We operate a clear and open relationship from estimating and invoicing through to all open communication and meetings.

To ensure our clients are happy with our relationship we:

  • are flexible to provide updates via calls, emails and meetings at a frequency convenient for each client;
  • stick to budgets and ensure clear lines of communication where requests fall outside the initial scope of a project;
  • make concessions to assist with simple issues - you won't be charged for a 5 minute fix; and
  • reward clients, suppliers and prospects who share and assist with any future recommendations.

Environment & society

We are all busy people in this modern digital age; but it is sometimes important to take a break, review where you are and think wider than your own little bubble. Success breeds confidence and inspiration, so at Serenity Digital we invest time, effort and money to ensure that we are thinking more about people rather than about products.

We are part of a much larger world and must act in a conscientious way within it, therefore we:

  • take responsibility for our environmental impact;
  • look after each other via a safe working environment and close social relationships;
  • help those less fortunate than us via charitable causes, charity events and donations;
  • look after relationships with our clients and our third-party suppliers; and
  • assist with local community projects which are in the interest of local people and businesses.

Do your values align?

Honestly, we're really nice people who love getting to know our clients, making friends and solving their complex challenges.

Getting under the bonnet...

Learn more about your favourite communications supplier:

Our
approach

Shaping competitive advantage
Communicating your unique selling proposition at the right times and in the right places.

Who we
work with

Influence your stakeholders
So you know who your audience is, what's the best way to appeal to them?

Social
Responsibility

Earning trust and respect
We're not interested in quick wins, but in establishing long term, mutually beneficial relationships

Meet our
Experts

Earning trust and respect
We're not interested in quick wins, but in establishing long term, mutually beneficial relationships

Work
for us

Earning trust and respect
We're not interested in quick wins, but in establishing long term, mutually beneficial relationships

Comprehensive services

Our relationship with you and your audience is always at the heart our four key competencies.

Consultancy

We provide insightful advice...
Your team just got bigger - we bring decades of experience across a wealth of platforms and mediums.

Creative

We do not follow or copy trends...
Your brand and communications will always be specifically targeted towards your core audience demographics.

Technical

We create great applications...
Your systems will be fast, secure and easy to use. We communicate in plain English so that you understand your options.

Acquisition

We generate interest...
Your audience is looking for you, but they may not know it yet. We’ll help you increase awareness, leads and sales.